Do you have an official Ruffwear store on Amazon?
Yes! When shopping on Amazon, be sure to purchase from the official Ruffwear Store to guarantee you are getting genuine Ruffwear products. You can find a link to our Amazon Store here!
Can I order everything you offer on Amazon?
While some of our products are available on Amazon, not everything we offer is listed there. For the full range of Ruffwear products, we recommend shopping directly at Ruffwear.com.
Can Ruffwear assist with fit and sizing if I’m ordering on Amazon?
Absolutely! Our Customer Experience Team is here to ensure your pup gets the perfect fit. Whether you are ordering from Amazon or shopping at a local retailer, we are happy to help!
Why are different colors and styles available on Amazon?
You may see different colors, sizes, and styles available on Amazon and other websites once they have sold out on Ruffwear.com. If you have any questions about a product, we invite you to reach out to our Ruffwear Customer Experience Team via bark@ruffwear.com.
Can I return my Amazon order to Ruffwear.com?
We are unable to process returns for orders placed through Amazon. For returns or issues with your Amazon order, please contact Amazon customer service directly.
Does Ruffwear warranty cover my product if it was ordered on Amazon?
Yes, Ruffwear will approve claims of products purchased from an Authorized Retailer or through ruffwear.com. Since Amazon is an Authorized Retailer, purchases made there are also covered by Our Guarantee.
Amazon will not accept my return can I return it to ruffwear.com?
Unfortunately, we can only assist with returns for orders placed directly on Ruffwear.com. If you're having trouble returning an item purchased on Amazon, please contact Amazon customer service for further assistance.
My package from Amazon arrived damaged. Can you help?
We do not have access to Amazon orders or their fulfillment processes. If your package from Amazon arrived damaged, please reach out to Amazon directly for a resolution.
Have additional questions? Our Customer Experience Team is here to help! Reach out to us via bark@ruffwear.com