Orders
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BOGO Sale (through July 7, 2024) Buy one Float Coat, get one Hydro Plane free Buy one Swamp Cooler Harness, Get one Flagline Leash free Buy one Basecamp Bed, Get one Basecamp Mat free These BOGO items cannot be used interchangeably. Why won’t my discount code work? Discounts cannot be combine...
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Does Ruffwear ship internationally? Ruffwear currently ships orders within the U.S., to U.S. territories, and APO addresses only. Although we do not ship internationally from ruffwear.com, we have a network of Ruffwear dealers all over the world! You can use our Store Locator to search for a Ru...
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Order Cancelations and Changes
Can I make changes or cancel an order I just placed? Unfortunately, we can't change or cancel orders after they have been placed and sent to our fulfillment center. We recommend following our return process and selecting "Exchange" to request a different size or color. Visit returns.ruffwear.co... -
Why did some of my items not arrive? Some items will always ship separately due to either size or shipping location. Oversized beds may ship in their own box resulting in two separate deliveries. If you ordered a combination of new and used items, the used items will always ship separately. You...
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When will my order ship? Orders that are placed on ruffwear.com Monday through Friday before 10 am Pacific Time will ship the same business day. Orders that are placed after 10 am Pacific Time will ship the next business day. Please note, that we do not ship on weekends or holidays. Our standar...
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What can I find in Ruffwear’s Used Gear Collection? Our Used Gear collection includes returns (often because of a wrong size), samples, and other gently-used gear. Some items will be like new, and others will have some light wear. Please read the product descriptions carefully for more info abou...