Orders
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Do you have an official Ruffwear store on Amazon? Yes! When shopping on Amazon, be sure to purchase from the official Ruffwear Store to guarantee you are getting genuine Ruffwear products. You can find a link to our Amazon Store here! Can I order everything you offer on Amazon? While some of our...
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Does Ruffwear ship internationally? Ruffwear currently ships orders within the United States, Canada, U.S. territories, and APO addresses only. Although we do not ship internationally from ruffwear.com, we have a network of Ruffwear dealers all over the world! You can use our Store Locator to s...
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Order Cancelations and Changes
Can I make changes or cancel an order I just placed? Unfortunately, we can't change or cancel orders after they have been placed and sent to our fulfillment center. -
What can I find in Ruffwear’s RuffWorn Used Gear Collection? Our RuffWorn collection includes returns (often because of a wrong size), samples, and other gently used gear. Some items will be like new, and others will have some light wear. Please read the product descriptions carefully for more i...
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When will my order ship? Orders that are placed on ruffwear.com Monday through Friday before 10 am Pacific Time will ship the same business day. Orders that are placed after 10 am Pacific Time will ship the next business day. Please note that we do not ship on weekends or holidays. Our standard...