-
Crux Clip Recall
VOLUNTARY PRODUCT RECALL NOTICE ON RUFFWEAR LEASHES WITH CRUX CLIP™ HARDWARE
Bend, Oregon (March 19, 2021) Ruffwear is voluntarily issuing a recall on leashes with Crux Clip™ hardware purchased before November 3rd of 2021.
If you purchased your Crux Clip™ leash after November 3rd of 2021, your ...
-
Load Up Harness Recall
VOLUNTARY PRODUCT RECALL NOTICE ON RUFFWEAR'S LOAD UP™ HARNESS
On January 25, 2022, Ruffwear voluntarily recalled the Load Up Harness released on August 25, 2021.
*Note: Harnesses purchased prior to August 25, 2021, are not included in this recall. The updated design released in June 2023 is no...
-
Replacement Parts and Buckles
Do you offer replacement parts or buckles?
We offer replacements for many of our buckles and some other parts as well. Make sure you click 'Send to a Human' so our team can see your request. See below for what information to include with your request.
The insert (pronged) side of our plastic bu...
-
Submitting a Claim
My Ruffwear product has a quality issue, what are my options?
At Ruffwear, we’re dedicated to making the best dog gear on the planet. If anything is wrong with your Ruffwear product, we’ll work to make it right. We offer a Trail Tested Promise, guaranteeing against defects in materials and craft...