Returns

• Cleaning Items for Return

  We get it, dogs have fur! And even the most well-mannered pup sheds. We have a few simple tips for preparing your gear before you return it. 1) Try it on indoors This might seem obvious, but try your pup's new gear on indoors. Wear items around the house for a bit and check the fit. Contact our...

• Exchange Order Hasn't Shipped

  I created my return request but where is my exchange? Exchange orders are sent once your return is received at Ruffwear. You have 14 days from creating your return/exchange request to mail your items. If you haven't mailed your items yet, please do so to receive your exchange. You will receive a...

• Exchanging Your Item

  I received my order, and it’s the wrong size. How do I exchange it for a different size? Hold up! Before returning your gear, be sure to check out our Fit & Adjust videos. If you ordered based on our size chart but the straps still seem a bit snug, there still may be additional adjustments t...

• Gift Returns

  I received my Ruffwear gear as a gift. How can I return it? Ruffwear will accept returns on products that have not been used and are a current full-price style and color. Please contact our Customer Experience team by sending us a message in our chat, to confirm your return eligibility. We’ll ne...

• Price Adjustments

  Something I just bought has a lower price, can I get a refund for the difference? Shop with confidence. If you find a lower price, you can request a price adjustment with our customer experience team in chat or by emailing bark@ruffwear.com. Price Adjustment Policy Price adjustments are availab...

• Refund Status

  It's been a while since I sent my return to Ruffwear, and tracking shows that it was already delivered. Why haven't I received my refund? Ruffwear will issue a credit for the amount of the returned item(s) within 3-5 business days of receipt. However, please allow up to two billing cycles for th...

• Starting a Return

  How do I start a return? Starting your return is easy! Just visit returns.ruffwear.com! Enter the email address you used to place your order. Enter your original order number. You can find your order by logging into your account on our website or in your order confirmation email. For more infor...

• Wrong Item Sent

  I received my order, but the wrong item was in the package. Now what? Oops, we're sorry to hear the wrong item snuck out the door! Please head to returns.ruffwear.com and enter your order number from your order confirmation email to jump right to the specific order. You can also find your order ...