Returns

• Cleaning Items for Return

  We get it, dogs have fur! And even the most well-mannered pup sheds. We have a few simple tips for preparing your gear before you return it. 1) Try it on indoors This might seem obvious, but try your pup's new gear on indoors. Wear items around the house for a bit and check the fit. Contact our...

• Exchange Order Hasn't Shipped

  I created my return request but where is my exchange? Exchange orders are triggered once you mail the items from your return request using the provided label. You have 14 days from creating your return/exchange request to mail your items. If you haven't mailed your items yet, please do so to rec...

• Exchanging Your Item

  I received my order and it’s the wrong size. How do I exchange it for a different size? Hold up! Before returning your gear, be sure to check out our Fit & Adjust videos. Our Float Coat, harnesses, and packs arrive in their tightest-fitting adjustment. If you ordered based on our size chart ...

• Gift Returns

  I received my Ruffwear gear as a gift. How can I return it? Ruffwear will accept returns on products that have not been used and are a current full-price style and color. Please contact our Customer Experience team by sending us a message in our chat, to confirm your return eligibility. We’ll ne...

• Price Adjustments

  Something I just bought has a lower price, can I get a refund for the difference? Shop with confidence. If you find a lower price, you can request a price adjustment with our customer experience team in chat or by emailing bark@ruffwear.com. Price Adjustment Policy Price adjustments are availab...

• Refund Status

  It's been a while since I sent my return back to Ruffwear and tracking shows that it was already delivered. Why haven't I received my refund? If you initiated your return through our returns center you can view the status by logging back in to the returns portal. Ruffwear will issue a credit fo...

• Starting a Return

  How do I start a return? Starting your return is easy! Just visit returns.ruffwear.com. Enter the email address you used to place your order and the original order number to see items that are eligble for return. You can find your order number in your order confirmation emails or by logging into...

• Wrong Item Sent

  I received my order but the wrong item was in the package, now what? Oops, we're sorry to hear the wrong item snuck out the door! We'll work to make things right as quickly as possible. Please head to returns.ruffwear.com and enter your order number from your order confirmation email to jump ri...